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Market Related
Limpopo
Full Time
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Market Related Limpopo Full Time
Market Related Free State Full Time
Market Related Mpumalanga Full Time
Maintenance Manager
Posted on 22/04/26 10:10 by Bright Placements
Market Related
Limpopo
Full Time
0 Applications
Vacancy Details
Guest Experience & ServiceWelcome guests on arrival with a warm, professional approachConduct check-ins and check-outs efficientlyProvide welcome drinks, lodge orientation, and itinerary briefingsAct as the main contact for guests throughout their stayAnticipate guest needs and personalize service (e.g. dietary preferences, special occasions) Guest Liaison & CommunicationHandle guest queries, requests, and complaints promptlyLiaise between departments (housekeeping, kitchen, guiding team)Ensure all guest preferences are communicated and deliveredMaintain daily guest reports and handovers
Reservations & AdministrationAssist with reservations, bookings, and room allocationsMaintain accurate guest profiles and recordsHandle billing queries and ensure correct invoicingWork with PMS systems (e.g., Opera, NightsBridge, ResRequest) Guest Activities & CoordinationCoordinate guest activities (game drives, spa, excursions)Ensure smooth daily itineraries and timingArrange special experiences (private dinners, celebrations)Brief guests on lodge schedules and safety guidelines Brand Representation & StandardsUphold 5-star service standards and lodge imageEnsure attention to detail in all guest-facing areasBuild strong guest relationships to encourage repeat visitsHandle VIP guests with discretion and professionalism
Qualifications & RequirementsEducation
- Diploma or Degree in:
- Hospitality Management
- Tourism Management
- Hotel Management
- 2–4 years experience in:
- Luxury lodges or 4/5-star hotels
- Front Office / Guest Relations roles
- Safari lodge experience is highly advantageous
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution ability
- High attention to detail
- Professional appearance and demeanor
- Ability to work long hours, weekends, and public holidays
- Multilingual (advantage, especially in international lodges)
- Property Management Systems (PMS)
- Microsoft Office (Word, Excel, Outlook)
- Reservation systems (e.g., NightsBridge, ResRequest)
- Warm, friendly, and approachable
- Calm under pressure
- Passion for hospitality and nature
- Strong cultural awareness (international guests)
- Team player with a “nothing is too much trouble” attitude
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